IT Help Desk Pro: End-User Tech Support

Montage Laguna Beach; Irvine (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Montage International in Irvine, CA seeks an IT Specialist / Help Desk Analyst to provide efficient tech support to end users. You will handle tickets from request to resolution, offering clear explanations to users with varying technical skills.

Responsibilities include onboarding and supporting Office 365, Windows 10, and Windows Server, plus AD and Azure administration. Some travel to hotel sites may be required; evening/weekend shifts are expected. Compensation is $30.00 per hour.

Qualifications

• Strong knowledge of Microsoft Office, Windows 10, and Windows Server.
• Familiarity with ITIL processes and service desk best practices.
• Excellent verbal and written communication with customers.
• Willing to work evenings/weekends and travel occasionally.

Responsibilities

• Serve as first point of contact via ticketing system, phone, and email.
• Create incident tickets and route to support groups.
• Assist end users with Office, Windows, network, and email issues.
• Use AD, Azure, and Office 365 for account and email management.
• Document resolutions and create training materials.
• Set up IT equipment and manage inventory.

Skills

Microsoft Office

Windows 10

Windows Server 2016+

ITIL processes

Communication skills

Customer service

Problem solving

Attention to detail

Education

CompTIA A+ and CompTIA Network+ (preferred)

Tools

Active Directory

Azure

Office 365

Job description

Montage International in Irvine, CA seeks an IT Specialist / Help Desk Analyst to provide efficient tech support to end users. You will handle tickets from request to resolution, offering clear explanations to users with varying technical skills.

Responsibilities include onboarding and supporting Office 365, Windows 10, and Windows Server, plus AD and Azure administration. Some travel to hotel sites may be required; evening/weekend shifts are expected. Compensation is $30.00 per hour.