IT Support Specialist: End-User & Service Desk Expert

Iflow Energy Solutions Inc.; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Tech Enterprise IT in Irvine is seeking an IT Support Specialist to provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities in a hands-on, customer-facing role.

The position requires strong technical fundamentals, excellent communication, and disciplined ticket handling. Collaboration with Digital Workplace, Security, and Infrastructure teams is essential.

Qualifications

• Strong technical fundamentals and customer-facing communication.
• Experience with onboarding/offboarding processes.
• Disciplined ticket handling and documentation.

Responsibilities

• Provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools.
• Troubleshoot incidents and fulfill service requests.
• Support onboarding and offboarding activities.
• Collaborate with Digital Workplace, Security, and Infrastructure teams.

Skills

End-user support

Hardware troubleshooting

Software support

Access management

Collaboration tools

Job description

Tech Enterprise IT in Irvine is seeking an IT Support Specialist to provide Tier 1/2 end-user support for hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities in a hands-on, customer-facing role.

The position requires strong technical fundamentals, excellent communication, and disciplined ticket handling. Collaboration with Digital Workplace, Security, and Infrastructure teams is essential.