Help Desk Specialist: Windows, Office & ITIL Pro

Montage International; Irvine (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

Montage International is seeking a Help Desk Analyst to provide efficient IT support to end users, handling tickets from intake to resolution. The role emphasizes technical knowledge, proactive problem solving, and clear communication with users of varying technical proficiency.

Candidates should be adept with Office 365, Windows environments, and basic networking. The position requires weekday, evening, and weekend availability and may involve travel to hotel sites.

Qualifications

• Strong skills with Microsoft Office and Windows 10; basic server knowledge.
• Willingness to learn new technologies.
• CompTIA A+ and Network+ preferred.
• Understanding of ITIL processes.
• Excellent communication and customer service.

Responsibilities

• Serve as first point of contact for IT requests via ticketing system, phone, and email.
• Create incident tickets and route to appropriate support groups.
• Assist users with Office, Windows, network, email, printers, and scanning.
• Manage accounts and passwords using Windows Server, Active Directory, Azure, and Office 365.
• Document resolutions and create training materials.
• Move and set up IT equipment.
• Inventory physical IT equipment.

Skills

Microsoft Office

Windows 10

Windows Server 2016+

Active Directory

Azure

Office 365

ITIL

CompTIA A+

CompTIA Network+

Customer service

Tools

None

Job description

Montage International is seeking a Help Desk Analyst to provide efficient IT support to end users, handling tickets from intake to resolution. The role emphasizes technical knowledge, proactive problem solving, and clear communication with users of varying technical proficiency.

Candidates should be adept with Office 365, Windows environments, and basic networking. The position requires weekday, evening, and weekend availability and may involve travel to hotel sites.