IT Support Pro: Fast Troubleshooting & Onboarding

Jobtailor; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Jobtailor in Los Angeles is seeking an IT Support/Help Desk professional to be the first point of contact for all IT requests. You will triage, resolve, and document tickets while ensuring SLAs are met.

You will troubleshoot Windows and macOS devices, manage imaging and provisioning, and assist with onboarding and offboarding processes. Strong communication and documentation skills are essential.

Qualifications

• 2–4 years of IT support or help desk experience.
• Hands-on support for macOS and Windows environments.
• Familiarity with Google Workspace or Microsoft 365.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Triage, prioritize, resolve, document, and escalate help desk tickets.
• Troubleshoot devices and connectivity issues across laptops, printers, and peripherals.
• Assist with onboarding and offboarding and device provisioning.
• Maintain accurate ticket notes and IT documentation.
• Write knowledge-base articles and how-to guides.

Skills

IT support

Help desk

Troubleshooting

Customer service

Communication

Ticket management

Documentation

Education

ITIL Foundation

Tools

Google Workspace

Microsoft 365

Rippling

HRIS platforms

Job description

Jobtailor in Los Angeles is seeking an IT Support/Help Desk professional to be the first point of contact for all IT requests. You will triage, resolve, and document tickets while ensuring SLAs are met.

You will troubleshoot Windows and macOS devices, manage imaging and provisioning, and assist with onboarding and offboarding processes. Strong communication and documentation skills are essential.