IT Help Desk -Level 2

Metro Sales Inc.

Roseville (MN)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Educational Development Benefits

ESOP + Gainshare

401(k) + Match

Paid Time Off

Volunteer Days

Job summary

Metro Sales Inc. is seeking an Employee-Owner for the IT Help Desk Level 2 position at our Roseville, MN location. The internal title is Service Desk Engineer.

This client-facing role resolves technical issues and manages client expectations while supporting our Managed Technical Services team. Responsibilities include troubleshooting hardware/software issues, documenting tickets for process improvements, and maintaining certifications. Local candidates preferred; on-site 5 days a week.

Qualifications

4+ years in IT administration or technical support.
On-site role at Roseville, MN, with after-hours on-call.
Authorized to work in the U.S. without sponsorship now or in the future.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software in a Microsoft environment.

Responsibilities

Analyze and troubleshoot IT hardware and software remotely.
Document and report service tickets for process improvements.
Provide feedback to internal teams on issues and inefficiencies.
Maintain technical certifications aligned with hardware and software trends.
Participate in process improvements for efficient service delivery.
Verify information with thorough documentation and organization.
Participate in training and development.
Perform other duties as assigned.

Skills

IT Support

Hardware

Software

Customer Service

Microsoft

Education

Bachelor's degree

IT certs

Job description

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.

MSI is seeking anEmployee-Owner, IT Help Desk Level 2for ourRoseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process.

Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry.

We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.

What You Will Do:

Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely.
Document, review and report service tickets for process improvement initiatives.
Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
Maintain technical certifications in alignment with hardware and software applications trends.
Participate in process improvements and procedures for efficient service delivery.
Conduct thorough verification of information, accurate documentation and organization.
Participate and collaborate in training and development.
Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:

High School Diploma, GED or equivalent.
4+ years prior experience in IT administration and/or technical support experience, or equivalent.
Clean driving record and reliable vehicle.
Ability to participate in the after-hours on call rotation.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications:

Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

What We Offer:

Medical, Dental and Vision Insurance
Short- and long-term disability program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare — because your success is also your investment
401(k) + Match
Paid Time Off (PTO)
Paid Volunteer Days — give back alongside your peers in the community

Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

As a 100% employee-owned company, we firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Welcome to the Metro Sales Career Site!

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

Metro Sales, Inc.is an Aff

Metro Sales is an affirmative action and an equal opportunity employer.

Our Employees Model Company Mission & Values

Metro’s mission is to be the industry leader in providing a complete family of Imaging Technology Products for today’s networked environment along with related supplies and service that will enable our customers to meet their business objectives. We strive to:

Provide unequalled service and value to our customers and employees.
Be ethical, dependable and profitable for both our customers and employees.
Maintain a proactive environment that encourages and provides for the growth and development of our employees.

Why work for us?

Metro Sales has achieved many honors. As the exclusive Minnesota dealership of Ricoh products, Metro is the very first recipient of the prestigious Chairman’s Award. This corporate honor is given only to the ‘Best in the Business. The Chairman’s Award recognizes achievement in total sales, customer satisfaction, employee training, and company management. In addition, Metro’s service department has been honored with Ricoh’s AIM (Advanced Inventory Management) Award semi-annually since 1991 and has won their Service Excellence award in 18 out of 19 rating periods. Metro’s success is a result of our dedicated employees who take pride in delivering superior customer service.

About Us

Metro Sales has served Minnesota since 1969 and through our demonstrated commitment to customer satisfaction has grown to become the largest independent provider of Office Imaging Solutions in the Midwest. Metro Sales has been Minnesota’s exclusive Ricoh dealer since 1981 and proudly offers their products along with Industry Leading Managed IT and workflow automation solutions.

The future is now at Metro Sales. Our cutting-edge products include black and white, color and multifunctional technologies; high-speed, high-volume document imaging systems; wide format engineering systems; digital network printers and scanners; facsimile machines and fax servers; and electronic document storage and retrieval systems.

Our Business Philosophy

Metro Sales is committed to providing a level of customer satisfaction that promotes reference selling. Achieving this goal demands a team of motivated, skilled employees who deliver the best solutions to our customers.

A Leader in the Community

Locally owned and operated, Metro Sales has a strong commitment to the community. We strive to be ethical, dependable and profitable for both our customers and employees and maintain a proactive environment for business growth. We reinvest in Minnesota, and we reinvest in our people. Our educational advancement programs have led our employees to grow their abilities in all facets of operations to better serve our customers.

To attract and retain the best employees and to keep employees mentally and physically health, Metro Sales offers a competitive benefits with incredible employee perks and wellness incentives including:

Insurance Coverage