Technical Representative

Metro Sales Inc.; Burnsville (MN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Short- and long-term disability program

Life Insurance

Educational Development Benefits

Employee Stock Ownership Plan (ESOP)

401K+ Match

PTO

Paid Volunteer Days

PTO

Volunteer Days

Job summary

A leading office technology provider in Burnsville is searching for an Employee-Owner, Technical Representative. In this field service role, you will focus on setting up and calibrating new machines, assisting with installations, and supporting the warehouse as necessary. Candidates must have a high school diploma, a clean driving record, and strong communication skills. The company offers comprehensive benefits, including insurance, educational development, and exceptional employee ownership opportunities.

Qualifications

• Must have a clean driving record.
• Valid Driver's License is required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Maintain inventory and documentation.
• Unbox and set up new machines.
• Calibrate machines based on guidelines.
• Deliver parts to service technicians in the field.
• Deliver parts to service technicians in the field.
• Complete assigned training and certifications.
• May lift up to 50 lbs occasionally.
• Back-up to warehouse team when needed.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

CompTIA A+ Certification

CompTIA NET+ Certification

Tools

CompTIA A+

NET+

Job description

Overview

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider. MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Representative in our Field Service department. The primary focus of this role is setting up and calibrating new machines. Additional areas as needed will be: assisting with installs, fill in as support to the warehouse and other duties as assigned while training onsite. Although this position will start onsite in our shop, the intent would be to move into a client facing field service position.

Responsibilities

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50 lbs occasionally.
• Act as a back-up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Clean driving record.
• Valid Driver's License.
• Strong interpersonal and communication skills.

Preferred Qualifications

• CompTIA A+ and NET+ Certifications or willingness to attain certifications.
• Electro-mechanical troubleshooting experience.

What We Offer

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401K+ Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.

MSI Metro Sales Inc. Vision

Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.

For additional roles visit us at: https://www.metrosales.com/msi-careers/