IT Help Desk Lead — Windows & Mac Support

CP15 Keene State College; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Keene State College is seeking an IT Support professional to join the Enterprise Technology & Services team. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and support faculty and staff with accounts, security, and data management.

You will also provide training and documentation on systems, policies, and procedures, participate in projects, and pursue opportunities to grow technical and management

Qualifications

• Associate’s degree and four years of experience, or bachelor’s degree and two years of experience, or equivalent education/experience.
• Experience with Windows and macOS platforms, handheld devices, and networking.
• Ability to communicate with non-technical users and provide training/documentation.
• Knowledge of IT security policies and procedures.

Responsibilities

• Provide on-site and remote client consultations and resolve issues with the service desk.
• Analyze technical challenges and develop effective solutions.
• Manage software installation and maintenance and oversee asset lifecycle.
• Document solutions, create user guides, and assist with crisis responses.
• Mentor student workers and support IT projects and strategic initiatives.

Skills

Customer-focused support

Communication

Documentation

Project management

Troubleshooting

Windows/macOS support

Security awareness

Adaptability

Education

Associate’s degree

Bachelor’s degree

Tools

Jamf Pro

Active Directory

Macintosh server tech

Job description

Keene State College is seeking an IT Support professional to join the Enterprise Technology & Services team. You will deploy, monitor, and maintain Windows and Mac devices, troubleshoot network and printing issues, manage IT assets, configure systems, and support faculty and staff with accounts, security, and data management.

You will also provide training and documentation on systems, policies, and procedures, participate in projects, and pursue opportunities to grow technical and management