Help Desk Shift Lead - Windows & Mac Support

Keene State College; Keene (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Keene State College is seeking a skilled IT Support Specialist within Enterprise Technology & Services. You will support Windows and Mac devices, manage assets, configure systems, and assist faculty and staff with IT needs.

The role involves troubleshooting, documentation, and collaboration across teams to advance IT initiatives and security compliance. Travel to other USNH locations may be required.

Qualifications

• Associate’s degree and four years of experience, or Bachelor’s degree and two years.
• Expertise in networks, configuration management, security, OS, software. Must support Windows and Mac platforms.

Responsibilities

• Consult with clients on-site and remotely; address IT needs with prompt issue resolution.
• Analyze technical challenges and develop effective solutions; refer complex cases appropriately.
• Utilize enterprise ticketing systems and workflows.
• Oversee software installation and maintenance; test and deploy applications.

Skills

Windows OS & Mac OS

Hardware replacement

Asset management

Active Directory

Jamf Pro

Customer support

IT security practices

Education

Associates degree with 4 years experience

Bachelor’s degree with 2 years experience

Tools

Active Directory

Jamf Pro

Macintosh server tech

Job description

Keene State College is seeking a skilled IT Support Specialist within Enterprise Technology & Services. You will support Windows and Mac devices, manage assets, configure systems, and assist faculty and staff with IT needs.

The role involves troubleshooting, documentation, and collaboration across teams to advance IT initiatives and security compliance. Travel to other USNH locations may be required.