IT Help Desk Intern: Onboarding & End-User Support

Rockford Construction Co.; Grand Rapids (MI); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Flexible schedule

Competitive wages

Job summary

Rockford Construction Co. is seeking an IT Help Desk Intern to support onboarding and offboarding, deploy laptops and devices, and provision user accounts across SaaS apps.

You will help maintain hardware inventory and document workflows for improvements. As time permits, you will assist the Help Desk team with end-user tickets under the IT Operations Manager, gaining hands-on experience in IT support within a construction environment.

Qualifications

• Junior or senior pursuing an Information Technology degree.
• Knowledge of computers; troubleshooting and repair preferred.
• Able to organize, prioritize, and manage multiple tasks with attention to detail.
• Strong desire to learn and professional drive.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Team-oriented and collaborative.

Responsibilities

• Prepare and deploy laptops, iPads, and mobile devices.
• Provision user accounts and access across SaaS apps.
• Maintain hardware inventory records and tracking.
• Document existing workflows to identify improvement opportunities.
• Assist Help Desk team with end-user support tickets.

Skills

Troubleshooting

Organization

Communication

Microsoft Office

Education

Information Technology degree (pursuing)

Tools

Windows OS

SaaS tools

Job description

Rockford Construction Co. is seeking an IT Help Desk Intern to support onboarding and offboarding, deploy laptops and devices, and provision user accounts across SaaS apps.

You will help maintain hardware inventory and document workflows for improvements. As time permits, you will assist the Help Desk team with end-user tickets under the IT Operations Manager, gaining hands-on experience in IT support within a construction environment.