IT Help Desk Intern

Rockford; Grand Rapids (MI); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive wages

Flexible work schedules

Job summary

Rockford IT Help Desk Internship in Grand Rapids offers hands-on experience supporting onboarding and offboarding, deploying laptops and devices, and provisioning user accounts across SaaS apps. You will maintain hardware inventories and document workflows for improvements, while assisting the Help Desk team with end-user tickets.

Reports to the IT Operations Manager. As a junior or senior IT student, you will develop practical skills in a collaborative, real-work environment and gain exposure

Qualifications

• Pursuing an Information Technology degree with junior/senior status.
• Strong troubleshooting and repair knowledge of computers preferred.
• Ability to organize, prioritize and manage multiple tasks with accuracy.
• Eagerness to learn and professional drive.
• Excellent attendance, punctuality and dependability.
• Clear verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Team player with collaborative mindset.

Responsibilities

• Assist onboarding and offboarding processes for team members.
• Prepare and deploy laptops, iPads and mobile devices.
• Provision user accounts and access across SaaS applications.
• Maintain accurate hardware inventory records.
• Document existing workflows and identify improvement opportunities.
• Respond to and resolve end-user support tickets as needed.

Skills

Troubleshooting

Organization & multitasking

Willingness to learn

Attendance & reliability

Verbal & written communication

Microsoft Office Suite

Teamwork

Attention to detail

Education

Pursuing Information Technology degree (junior or senior)

Tools

Office 365

SaaS apps access provisioning

Job description

IT Help Desk Internship

Classification: Internship, this will go through December 2026 with flexibility around class schedules.

Work Location: 601 First Street NW, Grand Rapids, MI 49504

About This Opportunity

Rockford's internship program gives students hands on experience while introducing them to different building types and project delivery methods. Interns work on real jobs across the many markets we serve. Students also receive valuable training, are assigned daily responsibilities and have opportunities to connect through volunteering and company-wide networking. In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more.

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as well as provisioning user accounts and access across various SaaS applications. You will maintain accurate hardware inventory records, ensuring all equipment is properly inventoried when issued and returned. You will also document existing workflows to identify opportunities for improvement and automation.

As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager.

Requirements

• Must be a junior or senior pursuing an Information Technology degree or a similar area of study.
• Knowledge of computers - troubleshooting and repair preferred.
• Must possess the ability to organize, prioritize and manage multiple tasks while maintaining strong attention to detail and accuracy.
• Strong desire to learn along with professional drive.
• Maintains consistent attendance, punctuality, and dependability.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis.
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues.

Benefits

On top of an exciting, vibrant and intellectually challenging workplace, we are offering competitive wages and flexible work schedules.

Who We Are

At Rockford, we're not just in the business of creating buildings - we're creating neighborhoods, businesses and communities and we're looking for people who are ready to make an impact. Rockford is a nationally recognized construction, development, and property management provider ranked by Engineering News-Record as one of the top 200 contractors in the nation. With regional offices in the Midwest and Southeast, we've built projects totaling more than $5 billion in varying scope and size, serving education, healthcare, hospitality, multi-unit, mixed-use, senior living, manufacturing and industrial clients. We're delivering forward-thinking ideas with an approach that's built on safety, teamwork and a dedication to quality. Rockford Construction respects and values the characteristics, talents, and perspectives that make each person unique. We believe that by bringing diverse individuals together, in an inclusive manner we can more effectively collaborate, innovate, and solve the problems that face our world. We are committed to creating and fostering a team, partners, and strategies that reflect this purpose.

Type of Environment

The work environment for this position is a typical office environment in which physical demands require the ability to sit for long periods of time. Intermittent movement will be necessary to perform requirements of the position such as accessing centrally located office equipment and may be subject to lifting of 35 lbs., bending, stooping, kneeling and climbing.

Rockford Construction is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.