IT Helpdesk Intern: Hands-On Windows, Mac & Networking

Heron Power; Scotts Valley (CA); On-site; USD 24,000 - 40,000; Full time

Job summary

Heron Power is seeking an IT Helpdesk Technician Intern to support onsite employees and engineering teams with computers, cloud apps, networking, printers, and shared technology. You will help resolve day-to-day issues, prepare equipment, and improve IT documentation and processes.

You will join a dynamic, collaborative environment focused on first-principles engineering and the electrification of everything.

Qualifications

• Current enrollment in, or recent completion of, an IT, Computer Science, Information Systems, cybersecurity, networking, or related program; equivalent hands-on experience is welcome.
• Working knowledge of computer hardware, Windows, Microsoft Office/Outlook, and common software installation and troubleshooting methods.
• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and VPN.
• Strong customer service, communication, organization, and time-management skills, with the ability to follow security and change-control procedures
• Strong and meticulous documentation capabilities.

Responsibilities

• Provide Level 1 help desk support through Jira, email, Teams, and in person.
• Troubleshoot Windows and macOS devices, Microsoft 365, printers, peripherals, Wi-Fi, VPN, and conference room technology.
• Configure, deploy, and maintain laptops, desktops, NUCs, monitors, and other employee or lab equipment.
• Assist with new-hire setup, account access, MFA, onboarding, offboarding, and basic user training.
• Install approved software and updates, image or reimage devices, and assist with Intune/Autopilot enrollment under supervision.
• Maintain accurate ticket, asset, inventory, and knowledge-base records; document troubleshooting and elevate complex issues clearly.
• As skills develop, assist with Microsoft 365 and Entra ID administration, Linux or lab systems, scripting, networking, and endpoint security tasks.

Skills

Help desk support

Windows

macOS

Microsoft 365

Networking fundamentals

Documentation

Education

IT/CS program enrollment

Tools

Jira

Intune/Autopilot enrollment

Active Directory/Entra ID

Office 365 tools

VPN

Job description

Heron Power is seeking an IT Helpdesk Technician Intern to support onsite employees and engineering teams with computers, cloud apps, networking, printers, and shared technology. You will help resolve day-to-day issues, prepare equipment, and improve IT documentation and processes.

You will join a dynamic, collaborative environment focused on first-principles engineering and the electrification of everything.