Support Desk Technician

Talent Management Plus, Inc.; Rockford (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Talent Management Plus, Inc. is seeking an IT Support Desk Technician in Rockford, IL to provide first-line technical support to internal users.

You will resolve issues via chat, email, phone, and in-person, escalating more complex problems to higher-level teams as needed. Responsibilities include troubleshooting hardware, software, and networking issues; installing and updating software; managing user accounts; and documenting activities in the ticketing system.

Qualifications

• 2-3 years of experience in a technical support role.
• Good knowledge of IT systems, hardware, software and networking.
• Strong familiarity with Windows OS; Linux is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide first-line technical support to end-users via phone, email or in person.
• Troubleshoot and resolve basic IT issues related to hardware, software and networking.
• Install, configure and update software applications and operating systems.
• Set up and maintain user accounts, passwords and access permissions.
• Assist with IT equipment setup including computers, printers and mobile devices.
• Document all support activities, solutions and user requests in the ticketing system.
• Escalate complex technical issues to appropriate IT support teams.
• Follow up with users to ensure issues are resolved satisfactorily.
• Provide basic training to users on IT systems and applications.

Skills

Windows OS

IT support

Communication skills

Problem solving

Independence

Tools

Ticketing system

Remote support

Job description

Position: Support Desk Technician
Location: Rockford, IL
Hours: 7 am -3:30 pm CST (40-45 hours per week)

Summary

IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in person.


• Troubleshoot and resolve basic IT issues related to hardware and software and networking.


• Install, configure, and update software applications and operating systems.


• Set up and maintain user accounts, passwords, and access permissions.


• Assist with IT equipment setup, including computers, printers, and mobile devices.


• Document all support activities, solutions, and user requests in the ticketing system.


• Escalate complex technical issues to the appropriate IT support teams.


• Follow up with users to ensure that technical issues are resolved satisfactorily.


• Provide basic training to users on IT systems and applications.

Requirements

• 2-3 years’ experience in a technical support role.


• Good knowledge of IT systems, hardware, software, and networking.


• Strong familiarity with Windows OS. Linux is a plus.


• Strong problem-solving and communication skills.


• Ability to work independently and prioritize tasks effectively.


• Willingness to learn and adapt to new technologies.


• Certifications such as CompTIA A+ or CompTIA Network+ or similar are desirable.


• Stay up to date with technological trends and developments to provide effective support.