IT Help Desk Intern: Learn Support & Troubleshooting (Flexible)

Brown-and-Root-Industrial-Services; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Flexible Spending Account

Disability insurance

Paid time off

Flexible work schedule

Job summary

Brown & Root Industrial Services is seeking an entry-level technical support professional to provide end-user assistance and troubleshoot a variety of issues. The role involves responding to calls and emails, documenting problems, and following established guidelines to ensure timely resolution.

The position reports to a supervisor under direct supervision. Equal opportunity employer; benefits include a comprehensive package and flexible work schedule to support career development.

Qualifications

• May still be acquiring knowledge and skills in own area and higher level skills
• Works with direct supervision/ guidance; accountable for individual results and impact on team. Expanding knowledge and skills.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Job description

Brown & Root Industrial Services is seeking an entry-level technical support professional to provide end-user assistance and troubleshoot a variety of issues. The role involves responding to calls and emails, documenting problems, and following established guidelines to ensure timely resolution.

The position reports to a supervisor under direct supervision. Equal opportunity employer; benefits include a comprehensive package and flexible work schedule to support career development.