Summer Intern - (Helpdesk) Information Systems

State of Missouri; Jefferson City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

MoDOT is offering an Information Systems internship at the Central Office in Jefferson City, MO. You will gain hands-on experience in end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision.

Responsibilities include preparing desktops, providing phone and on-site support, managing tickets, and inventory with the Asset Management System. This paid internship requires full-time enrollment with GPA minimum and credit-hour requirements.

Qualifications

• Enrolled in a degree program with at least 12 credit hours (12+).
• Completion/acceptance of 30 credit hours toward current degree; transcript required.
• GPA minimum 2.0 on a 4.0 scale.

Responsibilities

• Prepare desktops and laptops: base images, software setup, and desk-side prep.
• Phone support: respond to user questions and provide hardware/software support via remote tools.
• On-site support: assist with face-to-face and on-site IT help.
• Tickets: manage Help Desk tickets, troubleshoot, resolve issues.
• Inventory management: use Asset Management System to document changes and prepare for surplus processes.

Education

Enrolled in a relevant 2-year/associate’s or 4-year/bachelor's degree program full-time (12+ credit hours)

30 credit hours completed/accepted toward current degree program. High school or other postsecondary program credits must be shown to be accepted by the current program through a degree transcript to apply.

Possess and maintain an overall GPA of at least 2.0 out of 4.0, or equivalent.

Job description

Job Location

Central Office (601 West Main A, Jefferson City, Missouri)

Why You’ll Love This Position

The information systems internship is all about gaining hands-on experience. You'll work closely with our knowledgeable and experienced staff who will provide training and guidance. You'll have the opportunity to learn about end user support, software and hardware troubleshooting, and Help Desk ticket management. Responsibilities are performed under direct supervision.

What You’ll Do

• Prepare desktops and laptops: Base image machines, identify software needs, install the necessary software, and set up at the user's desk.
• Phone support: Respond to user questions and provide hardware and software support using remote control tools.
• On-site support: Work alongside experienced staff to provide face-to-face and on-site support.
• Tickets: Handle tickets submitted to the Help Desk, perform troubleshooting and resolve issues.
• Inventory management: Use our Asset Management System to manage and document any changes in our inventory. Scrub machines and prepare for the surplus process.

Minimum Qualifications

• Enrolled in a relevant 2-year/associate’s or 4-year/bachelor's degree program full-time (12+ credit hours)
• 30 credit hours completed/accepted toward current degree program. High school or other postsecondary program credits must be shown to be accepted by the current program through a degree transcript to apply.
• Possess and maintain an overall GPA of at least 2.0 out of 4.0, or equivalent.

More Reasons To Love This Position

At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. If you embrace these values, we welcome your application.

Contact

If you have questions about this position, please contact: [e-mail]