Summer Intern - (Helpdesk) Information Systems

State-of-Missour; Jefferson City (MO); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

MoDOT's information systems internship at the Central Office in Jefferson City offers hands-on IT experience. You'll learn end-user support, software/hardware troubleshooting, and Help Desk ticket management under supervision, preparing you for a professional tech role.

You'll work with desktop prep, phone and on-site support, ticket handling, and inventory management using our Asset Management System. Enrollment in a relevant degree, minimum 2.0 GPA, and 30 completed credits are required; this

Qualifikationen

• Enrolled full-time in an IT degree program (2-year or 4-year).
• Completed 30 credit hours toward the current degree.
• GPA of at least 2.0 on a 4.0 scale.

Aufgaben

• Prepare desktops and laptops with base images and required software.
• Provide phone support and remote assistance to users.
• Deliver on-site IT support alongside staff.
• Handle Help Desk tickets and perform basic troubleshooting.
• Use Asset Management System to document inventory changes.

Kenntnisse

End user support

Help desk

Remote support

Troubleshooting

Ausbildung

Associate or Bachelor degree program in IT

Tools

Asset Management System

Remote control tools

Jobbeschreibung

Job Location: Central Office (601 West Main A, Jefferson City, Missouri)

Why you’ll love this position:

The information systems internship is all about gaining hands-on experience. You'll work closely with our knowledgeable and experienced staff who will provide training and guidance. You'll have the opportunity to learn about end user support, software and hardware troubleshooting, and Help Desk ticket management. Responsibilities are performed under direct supervision.

What you’ll do:

• Prepare desktops and laptops: Base image machines, identify software needs, install the necessary software, and set up at the user's desk.
• Phone support: Respond to user questions and provide hardware and software support using remote control tools.
• On-site support: Work alongside experienced staff to provide face-to-face and on-site support.
• Tickets: Handle tickets submitted to the Help Desk, perform troubleshooting and resolve issues.
• Inventory management: Use our Asset Management System to manage and document any changes in our inventory. Scrub machines and prepare for the surplus process.

Minimum Qualifications

• Enrolled in a relevant 2-year/associate’s or 4-year/bachelor's degree program full-time (12+ credit hours)
• 30 credit hours completed/accepted toward current degree program. High school or other postsecondary program credits must be shown to be accepted by the current program through a degree transcript to apply.
• Possess and maintain an overall GPA of at least 2.0 out of 4.0, or equivalent.

More reasons to love this position:

At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. to view our mission, values, and tangible results. If you embrace these values, we welcome your application.

If you have questions about this position, please contact: [e-mail]