Help Desk & Systems Admin - White-Glove IT Support

Forward Slash Technology; Rolla (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Forward Slash Technology in Rolla, MO is seeking a mid-level Systems Administrator/Help Desk to support client and internal systems. You will work under senior engineers, handling desktop/server configs, patching, backups, and basic network issues.

The role emphasizes white-glove support, documentation, and ongoing professional development with certifications. On-site role with standard business hours, no remote work eligibility.

Qualifications

• Associate’s or bachelor’s degree in IT, CS, or related field or equivalent work experience.
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, escalate when appropriate, and continuously learn.
• Demonstrated commitment to white glove support and end-user satisfaction.

Responsibilities

• Assist in installing, configuring, and maintaining desktops, servers, and applications.
• Apply system updates, patches, and basic configurations as directed.
• Monitor system logs and performance; escalate issues as needed.
• Provide Tier 1 support to end users via ticketing system, phone, and in person.
• Troubleshoot basic hardware, software, and printer issues.
• Assist with user onboarding/offboarding, including account creation and permissions.
• Support daily monitoring and basic maintenance of client and internal networks.
• Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
• Document and report recurring network issues to senior engineers.
• Participate in patching, backups, and monitoring of servers (Windows, Linux, O365).
• Support cloud environments, including Microsoft 365 administration.
• Work with senior staff to identify opportunities for performance optimization.
• Adhere to security standards including CJIS requirements.
• Monitor endpoint alerts and report anomalies.
• Participate in audits and compliance activities as assigned.
• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and SOPs.
• Conduct periodic audits of software and hardware inventory.
• Actively participate in training and mentoring opportunities.
• Pursue certifications or coursework aligned with role responsibilities.
• Demonstrate progress toward greater technical independence and client engagement.

Skills

Windows

Networking

Documentation

Communication

Education

Associate's or Bachelor's degree in IT or related field

Equivalent work experience

Tools

Autotask

Datto RMM

Atera

Job description

Forward Slash Technology in Rolla, MO is seeking a mid-level Systems Administrator/Help Desk to support client and internal systems. You will work under senior engineers, handling desktop/server configs, patching, backups, and basic network issues.

The role emphasizes white-glove support, documentation, and ongoing professional development with certifications. On-site role with standard business hours, no remote work eligibility.