IT Help Desk Engineer — Remote Support & Growth

CyberStreams; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

CyberStreams is seeking an IT Help Desk Engineer to provide remote and on-site support for managed services clients in a fast-paced environment. You will handle Windows Server, Exchange, SharePoint, Microsoft 365, Azure, and network issues, working with senior staff and account managers on escalations and maintenance projects.

You will contribute to service improvements, ensure timely response to requests, and collaborate with a team that values personal and professional growth in a flexible,

Qualifications

• 3 years minimum experience in help desk, service desk, desktop support, network admin, or related roles.
• AA/AS in computer science or related field preferred but not required.
• IT certifications preferred but not required (e.g., Microsoft, Cisco, CompTIA).
• Proficiency with Microsoft operating systems and core business applications.

Responsibilities

• Provide IT support for Windows Server, Exchange, SharePoint, Microsoft 365, Teams/Phone System, and Azure.
• Assist with backup and disaster recovery solutions including restores.
• Support WAN/LAN connectivity, routers, firewalls, and security.
• Implement and support remote access: VPN, Windows 365, Azure WVD, ConnectWise Control.
• Monitor help desk and RM systems; document maintenance and updates.
• Communicate with customers about incident progress and outages, and manage tickets.

Skills

Microsoft operating systems

Customer communication

Issue diagnosis

Multi-tasking

Technical awareness

Service awareness

Resource matching

Typing speed

Self-motivation

Education

AA/AS in computer science

Tools

ConnectWise Control

VPN

Job description

CyberStreams is seeking an IT Help Desk Engineer to provide remote and on-site support for managed services clients in a fast-paced environment. You will handle Windows Server, Exchange, SharePoint, Microsoft 365, Azure, and network issues, working with senior staff and account managers on escalations and maintenance projects.

You will contribute to service improvements, ensure timely response to requests, and collaborate with a team that values personal and professional growth in a flexible,