IT Helpdesk/Desktop Analyst (on-site)

ViziRecruiter,LLC.; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

ViziRecruiter,LLC. in Midland, TX seeks a motivated Help Desk/Desktop Support Technician to support end users, troubleshoot hardware, software, printers, and connectivity, and assist with onboarding.

This entry-level IT role offers hands-on learning with exposure to Microsoft 365, Active Directory, and a growing team, with on-site work and potential future on-call rotation as the department expands.

Qualifications

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience.
• Working knowledge of Microsoft 365, Active Directory, Windows desktop operating systems, and basic hardware/software troubleshooting.
• Strong communication and interpersonal skills, with a customer-service mindset.

Responsibilities

• Provide Tier I/II help desk and desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Support Microsoft 365 and Active Directory user administration.
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup.
• Install, configure, and maintain desktop and laptop hardware.
• Document support requests and resolutions.
• Deliver exceptional customer service while supporting a busy user community.
• Assist with additional IT projects as needed.
• Occasional local travel may be required.
• Participate in an on‑call rotation in the future as the team grows.

Skills

communication skills

Spanish language

customer service mindset

eagerness to learn

comfortable in fast-paced environment

team collaboration

problem solving

Tools

Microsoft 365

Active Directory

Windows OS

Hardware troubleshooting

Printer troubleshooting

Job description

Introduction

Imagine finding a career where you’re rewarded for doing what you do best—helping others.

Overview

We are seeking a motivatedHelp Desk/Desktop Support Technicianto join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands‑on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast‑paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

Responsibilities

• Provide Tier I/II help desk and desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Support Microsoft 365 and Active Directory user administration.
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup.
• Install, configure, and maintain desktop and laptop hardware.
• Document support requests and resolutions.
• Deliver exceptional customer service while supporting a busy user community.
• Assist with additional IT projects as needed.
• Occasional local travel may be required.
• Participate in an on‑call rotation in the future as the team grows.

Requirements

• Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience.
• Working knowledge of:
  • Microsoft 365
  • Active Directory
  • Windows desktop operating systems
  • Basic hardware and software troubleshooting
• Strong communication and interpersonal skills.
• Excellent customer service mindset.
• Eagerness to learn and grow within a collaborative IT team.
• Comfortable working in a fast‑paced environment.
• Experience supporting a small to mid‑sized organization is preferred.
• Spanish language skills are a strong plus.

Why Join Us?

• Direct hire opportunity with competitive salary.
• Join a rapidly growing organization with significant career growth potential.
• Gain exposure to a wide variety of IT functions rather than specializing in a single area.
• Work alongside an experienced IT team that values mentorship and professional development.
• Great opportunity for someone looking to build a long-term career in IT.