Help Desk Coordinator

O'GARA Beverly Hills; Beverly Hills (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401k plan

Paid time off

Paid training

Employee vehicle purchase plans

Discounts on products and services

Job security

Job summary

O'GARA Beverly Hills is seeking a Help Desk Coordinator to provide technical support for the IT Department. You will respond to requests via email, phone and text, and perform in-house and remote troubleshooting and deployment as needed.

The ideal candidate has 2–4 years of helpdesk experience, relevant certifications (A+, Net+, Sec+, CCNA, or Routing and Switching), and a California driver’s license. Strong communication and organization are essential in a high-profile environment.

Qualifications

• 2–4 years of experience as a Helpdesk Technician.
• Certifications: at least one of A+, Net+, Sec+, Routing and Switching, CCNA.
• Excellent verbal and written communication.
• Highly organized and able to multitask effectively.
• Experience in a high-profile, high-pressure environment.
• California Driver’s License and be insurable.

Responsibilities

• Plan, organize, control, and complete IT projects.
• Answer support requests via email, text, and phone calls.
• Learn and apply emerging technologies for timely, organized duties.
• Monitor queue to ensure timely resolution of issues.
• Respond to technical issues as they arise.
• Assist with administrative tasks.
• Ensure Help Desk objectives are defined and communicated to staff.
• Assist in tidying up and monitoring data in systems.
• Maintain professional appearance and conduct.

Skills

Helpdesk experience

Communication skills

Tools

CompTIA A+

CompTIA Net+

CompTIA Sec+

CCNA

Job description

Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.

REQUIREMENTS AND QUALIFICATIONS

• 2 - 4 years of experience as a Helpdesk Technician
• Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
• Excellent verbal and written communication
• Highly organized and able to multitask effectively
• Experience working independently in a high-profile, high-pressure environment
• Experience being the "go-to" person for all technical issues
• California Driver’s License and be insurable
• Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES

• Plan, organize, control, and complete IT Projects
• Answering support requests sent to the Helpdesk via email, text, and phone calls
• Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
• Monitor pending issues in the queue to ensure timely resolution
• Respond to technical issues as they arise
• Assist with administrative tasks
• Ensure Help Desk objectives are clearly defined and communicated to staff
• Assist in tidying up and monitoring data in our systems
• Maintain a high level of professional personal appearance and conduct
• Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS

• Health, Dental, Vision coverage for employee
• 401k Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.