IT Help Desk & Client Services Specialist

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 24,588 - 35,020; Full time

Benefits offered by this job

Vacation and sick leave

Medical, dental, and vision insurance

No-cost life insurance

Employee Assistance Program

Staff discounts

Professional development

Continual improvement and innovation

And much more

Job summary

University of Nebraska-Lincoln is seeking a Client Services Support Specialist to deliver technical help desk and desktop support for a broad range of endpoints. You will assist students, faculty, and staff with hardware, software, and network issues while promoting standard tools and processes.

The role emphasizes documentation, inventory tracking, and user training, with potential after-hours on-call. This EO/AA employer values diverse applicants and commitment to service excellence.

Qualifications

• Two years of desktop and/or helpdesk experience is required.
• Strong knowledge of Windows and/or macOS and related software.
• Experience supporting customers face-to-face or remotely.
• Excellent written and verbal communication and organizational skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Provide desktop, laptop, and peripheral support in person and remotely.
• Troubleshoot hardware, software, and network issues for the University community.
• Document processes, track inventory, and generate reports.
• Train users and promote IT services and tools.
• Collaborate with IT teams to improve service quality and response times.

Skills

Desktop support

Helpdesk support

Windows

macOS

Customer communication

Organization

Education

Post-secondary education preferred

Tools

IT knowledge base

Job description

University of Nebraska-Lincoln is seeking a Client Services Support Specialist to deliver technical help desk and desktop support for a broad range of endpoints. You will assist students, faculty, and staff with hardware, software, and network issues while promoting standard tools and processes.

The role emphasizes documentation, inventory tracking, and user training, with potential after-hours on-call. This EO/AA employer values diverse applicants and commitment to service excellence.