Client Services Support Specialist

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 24,588 - 35,020; Full time

Benefits offered by this job

Vacation and sick leave

Medical, dental, and vision insurance

No-cost life insurance

Employee Assistance Program

Staff discounts

Professional development

Continual improvement and innovation

And much more

Job summary

University of Nebraska-Lincoln is seeking a Client Services Support Specialist to deliver technical help desk and desktop support for a broad range of endpoints. You will assist students, faculty, and staff with hardware, software, and network issues while promoting standard tools and processes.

The role emphasizes documentation, inventory tracking, and user training, with potential after-hours on-call. This EO/AA employer values diverse applicants and commitment to service excellence.

Qualifications

• Two years of desktop and/or helpdesk experience is required.
• Strong knowledge of Windows and/or macOS and related software.
• Experience supporting customers face-to-face or remotely.
• Excellent written and verbal communication and organizational skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Provide desktop, laptop, and peripheral support in person and remotely.
• Troubleshoot hardware, software, and network issues for the University community.
• Document processes, track inventory, and generate reports.
• Train users and promote IT services and tools.
• Collaborate with IT teams to improve service quality and response times.

Skills

Desktop support

Helpdesk support

Windows

macOS

Customer communication

Organization

Education

Post-secondary education preferred

Tools

IT knowledge base

Job description

Working Title

Client Services Support Specialist

Department

Student Life IT-11950

Description Of Work

Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• No-cost life insurance
• Employee Assistance Program
• Exclusive staff discounts
• Continuous improvement and innovation
• Professional development through training and education
• And much more!

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints.

The Client Services Support Specialist works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on – call, after hours work.

As an EO/AA employer, the University of Nebraska considers qualified applicants for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See https://equity.unl.edu/notice-nondiscrimination/.

Minimum Required Qualifications

• Relevant coursework, or specialized training beyond high school; equivalent experience considered.
• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience with direct customer support face-to-face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to work cooperatively and autonomously on tasks and projects.
• Ability to multi-task and manage competing priorities and duties.
• Strong organizational skills.

Preferred Qualifications

• Two years of post-secondary education preferred; or equivalent experience.
• Experience with technology research and development and procurement
• Experience with managing vendor interactions
• Nationally recognized IT certifications.

Posted Salary

$21.635/hr minimum