Workstation Support Associate

Nebraska Invasive Species Program; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible benefits program

Paid vacation and sick leave

Access to career-advancing educational programs

Immediate vesting pre-tax retirement benefits

Job summary

The Nebraska Invasive Species Program is looking for an IT support professional to deliver hardware and software assistance while promoting best practices in technology. This role involves collaboration with various ITS specialists and documentation of processes, ensuring top-tier support for university departments.

The ideal candidate will have a solid background in desktop support and possess excellent interpersonal communication skills. Benefits include flexible programs and career-advancing educational opportunities.

Qualifications

• Two years experience with desktop and/or IT helpdesk/service desk.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems.

Responsibilities

• Assist the university with hardware and software support.
• Participate in the deployment of new technologies.
• Document processes and track inventory.

Skills

Hardware and software support for desktops, laptops, mobile devices, and printers

Direct customer support

Knowledge of Microsoft Windows and/or Apple macOS

Experience with desktop and/or IT helpdesk/service desk

Two years post-secondary coursework

Education

Two years post-secondary coursework

Job description

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

• Two years post-secondary coursework
• 2 years experience with desktop and/or IT helpdesk/service desk
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
• Experience with direct customer support
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
• Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

• Experience with audio/visual (AV) equipment
• Experience with technology research, management, procurement and deployment
• Experience with managing vendor interactions

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

Special Instructions:

Sponsorship will not be offered for this position. This position is not eligible for an alternative worksite arrangement and will be located on-site in Omaha, NE.

Equal Opportunity Employer

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.