IT Help Desk Analyst - Onsite Fargo

Talentify

Fargo (ND)

On-site

USD 28,000 - 34,000

Full time

4 days ago

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Job summary

Aston Carter is seeking an IT Help Desk Analyst to provide frontline technical support for internal employees on a fully onsite basis in Fargo, ND. You will be the first point of contact for IT issues, helping staff stay connected while gaining hands-on experience with Microsoft technologies, AD, and enterprise environments.

The role emphasizes customer service, clear communication, issue diagnosis, and precise documentation.

Qualifications

At least 1 year of experience providing technical support, help desk support, or IT-focused customer service.
Strong customer service and communication skills.
Ability to diagnose and resolve basic technical issues.
Strong attention to detail and documentation skills.
Comfortable supporting users over the phone and through email.

Responsibilities

Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
Troubleshoot network connectivity and internet outage issues.
Coordinate with internet and circuit providers to open and manage service tickets.
Set up, configure, maintain, and remove voicemail accounts.
Document support requests, troubleshooting steps, and resolutions accurately.
Escalate more complex issues to appropriate teams when necessary.
Deliver outstanding customer service while resolving technical issues efficiently.