IT Desktop Analyst (Onsite: Williston, ND)

Halliburton; Williston (ND); On-site; USD 28,000 - 40,000; Full time

Job summary

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

This 2-year contract with potential extension or conversion is scheduled 8:00 am–5:00 pm, Monday–Friday, in Williston, North Dakota. Halliburton partners with Talent Solutions to meet contingent staffing needs and grow your career within an industry leader in energy.

Qualifications

• A+ certification or equivalent work experience with about 1 year in desktop support in a Microsoft environment.
• Basic desktop hardware knowledge and proficiency with Microsoft Windows and Office.
• Ability to work well with others and manage time effectively.

Responsibilities

• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure and update call records.
• Ensures work is performed in accordance with company policies, standards, and procedures.
• Assists with installing and de-installing software, PCs and peripherals as required.
• Performs own work and provides assistance to others as directed.

Skills

Teamwork

Time management

Customer focus

Education

A+ certification

Tools

Microsoft Windows

Microsoft Office

Job description

The IT Desktop Analyst under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

• Pay Rate: Up to $25.00/hour, depending on experience.
• Assignment Length: 2-year contract with a high possibility of extension and/or conversion based on performance and other factors.
• Shift Details: 8:00 am - 5:00 pm |Monday - Friday

Responsibilities:

• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required.
• PerformS own work and provides assistance to others as directed.

Qualifications:

• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge and proficient use of Microsoft.
• Must possess basic desktop hardware knowledge and be proficient with Microsoft Office and Operating Systems.
• Must work well with others
• Organizational and time management skills.

Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector.

Since starting out over a hundred years ago, Halliburton's path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater.

That’s why Halliburton has partnered with Talent Solutions to meet their ongoing contingent staffing needs. If you want to grow your career alongside an industry leader that is changing the world of energy, then we look forward to connecting with you inside our Halliburton Contingent Workforce Network - your gateway to meaningful work opportunities all in one place.

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