IT Help Desk Analyst - Navy Submarine Program Support

Synchron, LLC; Washington (District of Columbia); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Synchron, LLC is seeking an IT Help Desk Analyst to support the Navy Undersea Warfare Program at the Washington Navy Yard in Washington, DC. The role focuses on delivering IT customer service, device management, and problem resolution for SIPR/NIPR and NMCI environments.

The ideal candidate has DoD/DoW SECRET clearance, U.S. citizenship, and at least one year of IT experience, with strong communication and analytical skills to support busy government operations.

Qualifications

• Requires DoD/DoW SECRET clearance and U.S. citizenship.
• Minimum one year IT experience; three years preferred.
• Strong analytical and problem-solving skills.
• Excellent communication abilities.
• Familiarity with Navy program management or government IT concepts.

Responsibilities

• Provide IT customer service and support to Navy personnel.
• Maintain inventory of Government Furnished Equipment (GFE) incl. computers and mobile devices.
• Test network ports and connectivity; assist NMCI and Flank Speed related issues.
• Analyze computer systems, programs, and planning activities.
• Escalate issues to NMCI when beyond capability.
• Issue mobile devices to Team Sub personnel and manage passes.
• Coordinate iPhone Purebred services migration into Flank Speed.
• Prepare, update, and process property passes for IT equipment.
• Support help desk calls including SIPR/NIPR related issues.

Skills

Customer service

IT troubleshooting

Communication skills

Analytical thinking

Team collaboration

Education

Active DoD/DoW SECRET Clearance

U.S. Citizenship

Security+ Certification

Tools

SIPR/NIPR

NMCI

iPhone

Flank Speed

Job description

Synchron, LLC is seeking an IT Help Desk Analyst to support the Navy Undersea Warfare Program at the Washington Navy Yard in Washington, DC. The role focuses on delivering IT customer service, device management, and problem resolution for SIPR/NIPR and NMCI environments.

The ideal candidate has DoD/DoW SECRET clearance, U.S. citizenship, and at least one year of IT experience, with strong communication and analytical skills to support busy government operations.