Navy Submarine IT Help Desk Analyst – Program Support

Synchron, LLC; Washington; On-site; USD 52,000 - 68,000; Full time

Job summary

Synchron, LLC is seeking an IT Help Desk Analyst to support the U.S. Navy's Team Sub at the Washington Navy Yard in Washington, DC. The role involves providing exceptional IT customer service and coordinating with NMCI and Flank Speed environments.

Responsibilities include managing GFE inventory, testing connectivity, and escalating issues as needed. U.S. citizenship and a SECRET clearance are required, with 1–3 years of IT experience and strong communication skills.

Qualifications

• U.S. Citizen required.
• Active DoD/DoW SECRET Clearance required.
• Minimum one year of IT experience (three years preferred).
• Analytical and problem-solving skills for technical and business matters.
• Strong communication skills.
• Knowledge of DoD/Navy program management or Government/industry IT management.
• Security+ certification desired.

Responsibilities

• Provide direct IT help desk support for Navy Team Sub staff and offices.
• Maintain inventory of Government Furnished Equipment (GFE) including computers and mobile devices.
• Test ports and connectivity; assist with NMCI coordination.
• Escalate complex issues to NMCI as needed.
• Support migration of services into Flank Speed environment.
• Issue mobile devices to Team Sub personnel and manage passes for IT equipment.

Skills

Customer service

Analytical thinking

Strong communication

Problem solving

DoD/Navy program knowledge

Tools

NMCI

Job description

Synchron, LLC is seeking an IT Help Desk Analyst to support the U.S. Navy's Team Sub at the Washington Navy Yard in Washington, DC. The role involves providing exceptional IT customer service and coordinating with NMCI and Flank Speed environments.

Responsibilities include managing GFE inventory, testing connectivity, and escalating issues as needed. U.S. citizenship and a SECRET clearance are required, with 1–3 years of IT experience and strong communication skills.