IT Help Desk Analyst - Navy Undersea Warfare Program Support

Synchron, LLC; Washington; On-site; USD 52,000 - 68,000; Full time

Job summary

Synchron, LLC is seeking an IT Help Desk Analyst to support the U.S. Navy's Team Sub at the Washington Navy Yard in Washington, DC. The role involves providing exceptional IT customer service and coordinating with NMCI and Flank Speed environments.

Responsibilities include managing GFE inventory, testing connectivity, and escalating issues as needed. U.S. citizenship and a SECRET clearance are required, with 1–3 years of IT experience and strong communication skills.

Qualifications

• U.S. Citizen required.
• Active DoD/DoW SECRET Clearance required.
• Minimum one year of IT experience (three years preferred).
• Analytical and problem-solving skills for technical and business matters.
• Strong communication skills.
• Knowledge of DoD/Navy program management or Government/industry IT management.
• Security+ certification desired.

Responsibilities

• Provide direct IT help desk support for Navy Team Sub staff and offices.
• Maintain inventory of Government Furnished Equipment (GFE) including computers and mobile devices.
• Test ports and connectivity; assist with NMCI coordination.
• Escalate complex issues to NMCI as needed.
• Support migration of services into Flank Speed environment.
• Issue mobile devices to Team Sub personnel and manage passes for IT equipment.

Skills

Customer service

Analytical thinking

Strong communication

Problem solving

DoD/Navy program knowledge

Tools

NMCI

Job description

Synchron, LLC has an exciting opportunity for an IT Help Desk Analysts to support U.S. Navy's Team Submarine staff and program offices at the Washington Navy Yard in Washington, DC. We are seeking candidates to provide the US Navy with excellent information technology customer service support.

Responsibilities:

• Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
• Tasks may include;

• Maintaining an inventory list of all Government Furnished Equipment (GFE) to include computers, iPhones and iPads
• Make recommendations to the Government to ensure GFE inventory is adequate to meet the urgent needs of the TEAM SUB Enterprise
• Test ports for connectivity
• Analysis of computer systems, programs, and/or planning activities
• Provided direct support for help desk calls, to include SIPR/NIPR issues, Flank Speed transition, coordinating NMCI support, and iPhone related issues
• Support migration of iPhone Purebred services into FLANKSPEED environment
• Issue mobile devices to Team Sub personnel
• Prepare, update, and process property passes for personnel and IT equipment
• Escalate troubleshooting issues to NMCI when above your capability

Education and Experience Requirements:

• U.S. Citizen
• Active DoD/DoW SECRET Clearance
• Minimum one year of IT experience (three years preferred)
• Possesses analytical and problem-solving skills for both technical and business-related matters
• Strong communication skills
• Knowledge of DoD/Navy program management, Government technical management, or Industry business management
• Security + certification??????

Work Location: Washington Navy Yard. Limited telework options (less than one day per week).

Travel: potential for travel (less than 5%)