IT Help Desk Analyst I: Desktop & Network Support

KORE Wireless; Village of Westbury, Northern (NY, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

KORE Wireless is seeking an IT Support Analyst I in Westbury, NY. The role provides first- and second-level technical support for onsite and remote end users, ensuring timely incident resolution and excellent customer service.

You will diagnose hardware, software, and network issues, install and maintain desktops and devices, manage user accounts, and support enterprise applications. A degree in IT/CS and 1–3 years of related experience are preferred.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent combination of education, training, and experience may be considered.
• 1-3 years of experience in IT help desk, desktop support, or technical support roles.
• Experience supporting Microsoft Windows environments and common business applications.
• Experience using IT service management (ITSM) or ticketing systems.

Responsibilities

• Provide first- and second-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, operating system, network, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Provision, modify, and deactivate user accounts, permissions, and access rights.
• Support enterprise applications, including troubleshooting user access and functionality issues.
• Manage and prioritize support tickets to meet established service level agreements (SLAs).
• Document incidents, resolutions, procedures, and technical knowledge articles.
• Assist with onboarding and offboarding activities, including equipment setup and account management.
• Perform software installations, upgrades, patches, and system updates.
• Support conference room technology, audio/visual equipment, and collaboration tools.
• Escalate complex issues to appropriate IT teams or vendors as needed.
• Monitor recurring issues and recommend process improvements to reduce support requests.
• Maintain IT asset inventories and assist with equipment lifecycle management.
• Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives.
• Support IT projects, system implementations, and technology rollouts.

Skills

Customer service

Communication

Documentation

Problem solving

Teamwork

Education

Associate's or Bachelor's degree in IT/CS

Tools

Windows operating systems

Microsoft 365

Active Directory/Entra ID (Azure AD)

ITSM / ticketing systems

Endpoint management tools

Job description

KORE Wireless is seeking an IT Support Analyst I in Westbury, NY. The role provides first- and second-level technical support for onsite and remote end users, ensuring timely incident resolution and excellent customer service.

You will diagnose hardware, software, and network issues, install and maintain desktops and devices, manage user accounts, and support enterprise applications. A degree in IT/CS and 1–3 years of related experience are preferred.