IT Support Analyst I — Frontline Tech Help Desk

Kore; Village of Westbury (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Kore in Westbury, NY is seeking a Support Analyst I to provide frontline IT support for employees, both onsite and remote. The role includes hardware, software, network, and system issues, ensuring timely resolution and strong customer service.

Qualified candidates typically have 1–3 years of IT help desk experience, a degree in IT or related field, and familiarity with Windows environments, ITSM/ticketing systems, and Active Directory.

Qualifications

• 1–3 years in IT help desk or desktop support.
• Experience with Windows environments and common business apps.
• Experience using ITSM or ticketing systems.
• Education as stated or equivalent experience.

Responsibilities

• Provide 1st- and 2nd-level support for onsite and remote users.
• Diagnose and resolve hardware, software, OS, network issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers.
• Manage user accounts, permissions, access rights.
• Support enterprise apps and troubleshoot access issues.
• Prioritize tickets to meet SLAs and document steps.
• Create knowledge articles and document resolutions.
• Assist with onboarding/offboarding and equipment setup.
• Perform software updates and patches.
• Support conference room tech and collaboration tools.
• Escalate complex issues to IT teams/vendors.
• Monitor recurring issues and suggest process improvements.
• Maintain IT asset inventories and lifecycle.
• Participate in disaster recovery and cybersecurity awareness.
• Support IT projects and system rollouts.

Skills

Customer service orientation

Communication skills

Problem solving

Analytical abilities

Documentation and organization

Independence and teamwork

Prioritization of requests

Continuous learning mindset

Education

Associate's or Bachelor's degree in IT/CS or related field

Equivalent combination of education, training and experience

Tools

Windows OS

Microsoft 365

Active Directory

Entra ID / Azure AD

Networking fundamentals (TCP/IP, DNS, DHCP)

VPNs and wireless networking

Endpoint management tools

Cybersecurity basics/tools

Job description

Kore in Westbury, NY is seeking a Support Analyst I to provide frontline IT support for employees, both onsite and remote. The role includes hardware, software, network, and system issues, ensuring timely resolution and strong customer service.

Qualified candidates typically have 1–3 years of IT help desk experience, a degree in IT or related field, and familiarity with Windows environments, ITSM/ticketing systems, and Active Directory.