Onsite IT Help Desk Tech – Networks & End-User Support

Perennial Resources International; City of White Plains (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Perennial Resources International is seeking an IT Help Desk Technician to join our team onsite in White Plains, NY. The role supports users and the network, handling hardware/software maintenance and remote end-user support 24/7 monitoring where needed.

Responsibilities include remote support for stores and offices, troubleshooting ISP outages and network issues, deploying equipment such as thin clients and Zebra devices, and coordinating with vendors for complex issues.

Qualifications

• Proficient with Windows 11 and macOS; able to support mobile platforms (iOS/Android).
• Solid understanding of networking concepts and troubleshooting infrastructure/ISP issues.
• Working knowledge of Active Directory and MFA systems.
• Ability to guide non-technical staff through issues over the phone.
• Experience with Zebra devices is a plus.

Responsibilities

• Provide remote and on-site IT support to retail stores and corporate offices.
• Troubleshoot ISP outages, network configuration, and hardware issues (Sonicwall, PoE switches, WAPs).
• Deploy and support hardware/software, including thin clients, Zebra devices, and cameras.
• Coordinate with third-party vendors for advanced remote support when needed.
• Manage user accounts and MFA; assist with printer configuration and printing issues.

Skills

Windows 11

macOS

Mobile devices (iOS/Android)

Networking concepts

Active Directory

MFA systems

Phone-based support

Zebra devices

Job description

Perennial Resources International is seeking an IT Help Desk Technician to join our team onsite in White Plains, NY. The role supports users and the network, handling hardware/software maintenance and remote end-user support 24/7 monitoring where needed.

Responsibilities include remote support for stores and offices, troubleshooting ISP outages and network issues, deploying equipment such as thin clients and Zebra devices, and coordinating with vendors for complex issues.