IT Help Desk Specialist — Hardware, Software & Training

AHRC Nassau; Plainview (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

AHRC Nassau in Plainview, NY is seeking an IT Help Desk specialist to provide first-line support for hardware, software, and network issues. You will install, configure, and maintain computers and peripherals, manage licenses, and enforce IT policies across the organization.

The role includes delivering user training and supporting new technology deployments, with opportunities to collaborate across teams and contribute to IT projects and improvements.

Qualifications

• BS in Computer Science required; A+ or Networking certificate preferred.
• 2 years Network Operating Systems experience preferred.
• 2 years’ experience with supporting Microsoft Office Suite of applications preferred.

Responsibilities

• Operates the agency’s IT help desk, providing first-line technical support to end users for hardware, software, network, and application-related issues.
• Diagnoses and resolves end-user technical problems, coordinating with vendors or higher-level IT staff for complex repairs or escalations.
• Manages the installation, configuration, relocation, and decommissioning of computers, peripherals, printers, and other IT equipment.
• Installs, upgrades, and maintains approved software applications, ensuring compatibility and proper licensing.
• Maintains accurate and up-to‑date inventory records of all agency IT hardware, software licenses, and related assets.
• Enforces IT policies, standards, and procedures related to hardware/software usage, security, and acceptable use across the organization.
• Delivers informal one-on-one and small-group training to staff on the effective use of hardware, software, and agency systems.
• Assists in the implementation and support of new technology deployments, system upgrades, and IT projects as directed.
• Performs other duties and special projects as assigned by the supervisor.

Skills

IT Help Desk

Troubleshooting

Problem Solving

Interpersonal Skills

Networking Knowledge

Office Suite

Education

Bachelor's degree in Computer Science

A+ or Networking Certificate (preferred)

Tools

Microsoft Office Suite

Job description

AHRC Nassau in Plainview, NY is seeking an IT Help Desk specialist to provide first-line support for hardware, software, and network issues. You will install, configure, and maintain computers and peripherals, manage licenses, and enforce IT policies across the organization.

The role includes delivering user training and supporting new technology deployments, with opportunities to collaborate across teams and contribute to IT projects and improvements.