IT Help Desk Analyst I

McAfee & Taft; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

McAfee & Taft seeks a Help Desk I to provide firm-wide IT support for hardware, software, and mobility. You will diagnose and resolve incidents, document steps, and escalate as needed. The role requires strong communication, problem-solving, and the ability to work in a fast-paced legal environment.

Ideal candidates have a minimum of 3 years in a help desk or 2 years in desktop support, plus familiarity with Windows 10/11, SCCM, VPN, RDP, and ITIL practices. On-call rotation may apply.

Qualifications

• High School Diploma required; an Associate's or Bachelor's degree in IT is preferred.
• Equivalency of education and experience will be considered in lieu of a degree.
• Minimum 3 years in a Help Desk or 2 years in Desktop Support required; 4+ years in Help Desk or 3+ years in Desktop Support preferred.

Responsibilities

• Respond promptly to diagnose, troubleshoot, resolve, test, and close technology incidents and requests.
• Document incidents and requests with complete details in the ticketing system.
• Escalate issues when necessary after attempting primary resolution.
• Engage in root-cause analysis to identify and correct underlying problems.
• Provide workarounds to minimize workflow disruption and keep incidents moving toward closure.
• Assist in deployment and support of hardware, software, and mobile devices.

Skills

Integrity/Ethics

Communication

Interpersonal Skills

Decision Making

Technical Skills

Education

High School Diploma

Associate's or Bachelor's preferred

Tools

SCCM

RDP

VPN

VM technologies

MS Office 2019/365

ITSM/ITIL tools

Job description

McAfee & Taft seeks a Help Desk I to provide firm-wide IT support for hardware, software, and mobility. You will diagnose and resolve incidents, document steps, and escalate as needed. The role requires strong communication, problem-solving, and the ability to work in a fast-paced legal environment.

Ideal candidates have a minimum of 3 years in a help desk or 2 years in desktop support, plus familiarity with Windows 10/11, SCCM, VPN, RDP, and ITIL practices. On-call rotation may apply.