Advanced IT Help Desk Specialist — Windows & macOS

Bailey Information Technology Consultants, LLC; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Bailey Information Technology Consultants, LLC is seeking a Journeyman IT Help Desk Specialist in Washington, DC to provide advanced Tier II support for ~275 staff. You will deploy, maintain, and troubleshoot PCs and mobile devices, serving as escalation for Tier I and coordinating with Service Desk and Cybersecurity teams.

The role requires expertise with Windows and macOS, MECM/Intune, IAM, and patch management, along with strong communication and customer service skills.

Qualifications

• Enterprise-level admin of Windows/macOS with imaging and deployment.
• Experience with Ivanti, KACE, Intune and JAMF for endpoint management.
• IAM proficiency: Entra ID/AD, MFA, RBAC.
• Diagnose authentication, connectivity, and endpoint issues from logs.
• Coordinate cross-team incident response with other IT groups.
• Strong patch management and automated imaging workflows.
• Knowledge of cloud/hybrid environments and Zero Trust.

Responsibilities

• Provide Tier II front-line support and handle moderate complexity tickets.
• Image, deploy, and troubleshoot Windows and macOS desktops and mobile devices.
• Register and manage mobile devices in MDM; support MFA and secure connectivity.
• Administer endpoint tooling (Ivanti, KACE, JAMF, Intune) to enforce policy.
• Manage Entra ID/AD: user provisioning and group policy adjustments.
• Mentor Tier I staff and coordinate with Service Desk and Cybersecurity teams.

Skills

Enterprise admin

Endpoint management

MFA / IAM

Windows & macOS

Mobile devices

Customer service

SOP mentoring

Education

Bachelor's degree in IT/CS

Tools

Ivanti EPM

KACE

JAMF

Microsoft Intune

Active Directory / Entra ID

Job description

Bailey Information Technology Consultants, LLC is seeking a Journeyman IT Help Desk Specialist in Washington, DC to provide advanced Tier II support for ~275 staff. You will deploy, maintain, and troubleshoot PCs and mobile devices, serving as escalation for Tier I and coordinating with Service Desk and Cybersecurity teams.

The role requires expertise with Windows and macOS, MECM/Intune, IAM, and patch management, along with strong communication and customer service skills.