IT Help Desk Analyst — End-User Tech Support

CoxHealth; Springfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Job summary

CoxHealth in Springfield, MO is seeking an Information Technology Customer Support Analyst to provide front-line help desk support for end users across IT systems and applications. The role emphasizes timely resolution, clear guidance, and patient assistance.

Candidates should have an associate degree and at least one year in IT support; strong communication and documentation skills are essential. The position is full-time, on-site at the West Campus IT Service Desk with full benefits.

Qualifications

• Associate's degree preferred with IT focus.
• 1 year of IT customer support experience preferred.
• Strong communication and documentation skills.
• Basic troubleshooting for end-user devices and software.

Responsibilities

• Provide technical end-user support for IT systems and applications.
• Diagnose and resolve routine technical issues and guide users.
• Document support requests and resolutions for future reference.
• Assist with user training and onboarding as needed.

Skills

Windows

macOS

Strong communication

Empathy and patience

Password resets

Documentation

Education

Associate's degree in Computer Science / Information Technology

Job description

CoxHealth in Springfield, MO is seeking an Information Technology Customer Support Analyst to provide front-line help desk support for end users across IT systems and applications. The role emphasizes timely resolution, clear guidance, and patient assistance.

Candidates should have an associate degree and at least one year in IT support; strong communication and documentation skills are essential. The position is full-time, on-site at the West Campus IT Service Desk with full benefits.