IT Customer Support Analyst

CoxHealth; Springfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Job summary

CoxHealth in Springfield, MO is seeking an Information Technology Customer Support Analyst to provide front-line help desk support for end users across IT systems and applications. The role emphasizes timely resolution, clear guidance, and patient assistance.

Candidates should have an associate degree and at least one year in IT support; strong communication and documentation skills are essential. The position is full-time, on-site at the West Campus IT Service Desk with full benefits.

Qualifications

• Associate's degree preferred with IT focus.
• 1 year of IT customer support experience preferred.
• Strong communication and documentation skills.
• Basic troubleshooting for end-user devices and software.

Responsibilities

• Provide technical end-user support for IT systems and applications.
• Diagnose and resolve routine technical issues and guide users.
• Document support requests and resolutions for future reference.
• Assist with user training and onboarding as needed.

Skills

Windows

macOS

Strong communication

Empathy and patience

Password resets

Documentation

Education

Associate's degree in Computer Science / Information Technology

Job description

Facility:West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807Department:1709 IT Service DeskScheduled Weekly Hours:40Hours:8:00 am - 4:30pmWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A