IT Support Analyst II - End-User Tech Help (Onsite)

CoxHealth; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement with employer match

Job summary

CoxHealth’s IT Service Desk in Springfield, Missouri seeks an Information Technology Customer Support Analyst to assist end-users with IT systems and applications. The role emphasizes diagnosing issues, guiding users, and resolving incidents promptly.

Requirements include 2 years of IT support experience and an Associate's degree. Onsite work and strong customer service skills are essential for maintaining trusted relationships with staff across the organization.

Qualifications

• Associates degree preferred.
• 2 years of IT customer support experience required.
• Strong ability to analyze and resolve technical issues and to communicate with end users.

Responsibilities

• Provide technical support to end-users of IT systems and applications.
• Diagnose and resolve technical issues in a timely and effective manner.
• Document support requests and maintain accurate incident records.
• Provide guidance and training to end-users as needed.

Skills

Networking

Hardware

Analytical thinking

Customer service

Education

Associates degree

Job description

CoxHealth’s IT Service Desk in Springfield, Missouri seeks an Information Technology Customer Support Analyst to assist end-users with IT systems and applications. The role emphasizes diagnosing issues, guiding users, and resolving incidents promptly.

Requirements include 2 years of IT support experience and an Associate's degree. Onsite work and strong customer service skills are essential for maintaining trusted relationships with staff across the organization.