IT Service Desk Analyst II – End-User Tech Champion (Onsite)

CoxHealth; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking an Information Technology Customer Support Analyst for its West Campus IT Service Desk in Springfield, Missouri. This onsite role supports clinicians and staff by diagnosing and resolving IT issues, guiding users through solutions and documenting all requests to ensure timely resolutions.

Preferred hires will have an Associate degree or 2 years of IT support experience, strong customer service skills, and the ability to escalate effectively when needed.

Qualifications

• Associates degree in Computer Science, IT or related field or 2 years of IT user support experience.
• Experience providing end-user IT support and troubleshooting.
• Ability to document issues and provide clear escalation paths.

Responsibilities

• Diagnose and resolve end-user IT issues across hardware, software and networks.
• Provide guidance and basic training to end-users on supported systems.
• Document and track support requests; maintain incident records.
• Escalate complex issues to higher-level IT teams with detailed information.

Skills

Networking

Hardware

Software

Customer service

Escalation

Education

Associates degree

Tools

End-user support tools

Ticketing systems

Job description

CoxHealth is seeking an Information Technology Customer Support Analyst for its West Campus IT Service Desk in Springfield, Missouri. This onsite role supports clinicians and staff by diagnosing and resolving IT issues, guiding users through solutions and documenting all requests to ensure timely resolutions.

Preferred hires will have an Associate degree or 2 years of IT support experience, strong customer service skills, and the ability to escalate effectively when needed.