IT Customer Support Analyst II

CoxHealth; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement with employer match

Job summary

CoxHealth’s IT Service Desk in Springfield, Missouri seeks an Information Technology Customer Support Analyst to assist end-users with IT systems and applications. The role emphasizes diagnosing issues, guiding users, and resolving incidents promptly.

Requirements include 2 years of IT support experience and an Associate's degree. Onsite work and strong customer service skills are essential for maintaining trusted relationships with staff across the organization.

Qualifications

• Associates degree preferred.
• 2 years of IT customer support experience required.
• Strong ability to analyze and resolve technical issues and to communicate with end users.

Responsibilities

• Provide technical support to end-users of IT systems and applications.
• Diagnose and resolve technical issues in a timely and effective manner.
• Document support requests and maintain accurate incident records.
• Provide guidance and training to end-users as needed.

Skills

Networking

Hardware

Analytical thinking

Customer service

Education

Associates degree

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department: 1709 IT Service Desk

Scheduled Weekly Hours: 40 Hours: 7am - 6:30 pm Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

This position is onsite in Springfield, Missouri

Education

• Preferred: Associates degree in Computer Science, Information Technology, a related field.

Experience

• Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Preferred: Clinical Experience.

Skills

• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escape issues to a higher level support team and able to provide comprehensive information for effective escalation.

Licensure/Certification/Registration

• N/A

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Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you!

CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.