Help Desk & Systems Analyst: Windows/AD/O365 — On Site

STI; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

STI in Atlanta is seeking a Help Desk System Analyst to ensure employees work seamlessly across Windows 11, Active Directory, and O365. You will handle end-user support, troubleshoot hardware and software, and assist with VPN and network connectivity.

You will engage with tools like OKTA, CrowdStrike, AWS, and SharePoint while providing both in-person and remote assistance. Local candidates are required for daily office presence.

Qualifications

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.

Responsibilities

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Skills

Windows 11

Troubleshooting

Customer service

Remote support

Communication

Tools

Active Directory

Microsoft 365/O365

PowerShell

OKTA

CrowdStrike

AWS

SharePoint

VPN

Job description

STI in Atlanta is seeking a Help Desk System Analyst to ensure employees work seamlessly across Windows 11, Active Directory, and O365. You will handle end-user support, troubleshoot hardware and software, and assist with VPN and network connectivity.

You will engage with tools like OKTA, CrowdStrike, AWS, and SharePoint while providing both in-person and remote assistance. Local candidates are required for daily office presence.