Enterprise Desktop Support Specialist – Onsite Memphis

Nextech Solutions; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Nextech Solutions is seeking a Technical Support Specialist to deliver Tier 1 and Tier 2 desktop support in our Memphis enterprise environment. The role focuses on end-user assistance for Windows/macOS, M365 apps, and endpoint management, with responsibilities spanning imaging, deployment, and device configurations.

Ideal candidates have strong troubleshooting, communication, and customer service skills, plus experience supporting enterprise-scale IT operations and asset management.

Qualifications

• Bachelor's degree or equivalent experience in IT.
• Three+ years in enterprise desktop support or service desk.
• Experience with Windows and macOS environments.
• Strong knowledge of Entra ID (Azure AD) and Intune.
• Experience supporting Microsoft 365 apps.
• Experience imaging, deploying, and configuring devices.
• Strong troubleshooting for hardware, OS, printers, and peripherals.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for hardware, software, and endpoint devices.
• Troubleshoot Windows and macOS, printers, and peripherals, and resolve issues.
• Image, deploy, and configure desktops, laptops, and mobile devices.
• Manage Microsoft Entra ID and Intune for endpoint management.
• Support macOS devices, iPhone and iPad devices and apps.
• Support printers and related peripherals in a corporate environment.
• Collaborate with infrastructure and engineering teams on complex issues.
• Maintain accurate inventory of IT assets and deployments.
• Assist with workstation deployments and office moves.
• Contribute to IT projects and initiatives with strong customer focus.

Skills

Customer service

Communication

Troubleshooting

Prioritization

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology

Relevant technical certifications

Tools

Microsoft Entra ID

Microsoft Intune

Microsoft 365 apps

Job description

Nextech Solutions is seeking a Technical Support Specialist to deliver Tier 1 and Tier 2 desktop support in our Memphis enterprise environment. The role focuses on end-user assistance for Windows/macOS, M365 apps, and endpoint management, with responsibilities spanning imaging, deployment, and device configurations.

Ideal candidates have strong troubleshooting, communication, and customer service skills, plus experience supporting enterprise-scale IT operations and asset management.