Information Technology Generalist 1

Commonwealth-of-Pennsylvania; New Mexico; Hybrid; USD 54,000 - 67,000; Full time

Benefits offered by this job

Telework option

On-site at Torrance State Hospital

Public sector benefits

Job summary

Commonwealth of Pennsylvania seeks an Information Technology Generalist 1 to provide crucial on-site IT support for DHS, OMHSAS, Torrance State Hospital, and surrounding counties. The role emphasizes problem solving, learning new skills, and assisting staff with devices, software, and system changes.

You may telework part-time with in-office presence at Torrance State Hospital three days a week. The position starts at a $60,538 annual salary, with potential for growth and advancement within

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or design, or other IT support/administration services; or
• One year of IT experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services, and an associate’s degree in any IT field; or
• An equivalent combination of experience and training.

Responsibilities

• Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• Install and configure computers, mobile devices, telephones, servers, and related equipment
• Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• Deliver training and support to staff on devices, software, and system changes
• Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance
• Track incidents, identify trends, and suggest improvements to enhance service delivery

Skills

Technical support

System setup

Network assistance

User guidance

Security compliance

Service monitoring

Education

Associate’s degree in information technology

Job description

The Information Technology Generalist 1 role with the Health and Human Services (HHS) IT Delivery Center offers a chance to make a real difference each day. In this key role, you will provide crucial on-site IT support for the Department of Human Services (DHS), Office of Mental Health and Substance Abuse (OMHSAS), and Torrance State Hospital, as well as providing on-site IT Support in the surrounding counties to DHS and DOH Offices. This position is ideal for someone who enjoys solving problems, learning new skills, and supporting others. Join an agency that values your dedication and commitment to quality service.

As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• System Setup: Install and configure computers, mobile devices, telephones, servers, and related equipment
• Network Assistance: Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• User Guidance: Deliver training and support to staff on devices, software, and system changes
• Security Compliance: Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance
• Service Monitoring: Track incidents, identify trends, and suggest improvements to enhance service delivery

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours will range from 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time. You must come into the office/facility a minimum of three days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office at Torrance State Hospital. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $60,538.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require a medical examination.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.