IT Field Technician: Systems & Infrastructure

ASM Research, An Accenture Federal Services Company; Salem (OR); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Systems Administrator to monitor and support our multi-discipline IT environments, including application support, databases, QA/QC, software engineering, and infra operations.

You will back up users, troubleshoot complex issues, implement standards, administer OS, schedule backups, and contribute to design of new platforms while evaluating new technologies.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles requests that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Skills

Windows OS

Windows Server

Office 365

SharePoint

Microsoft Teams

Troubleshooting

Customer service

Cloud infrastructure

Network basics

Scripting for automation

Education

Bachelor's Degree in Information Technology, Computer Science or related field

Equivalent relevant experience

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Systems Administrator to monitor and support our multi-discipline IT environments, including application support, databases, QA/QC, software engineering, and infra operations.

You will back up users, troubleshoot complex issues, implement standards, administer OS, schedule backups, and contribute to design of new platforms while evaluating new technologies.