Junior IT Help Desk Specialist

ASM Research, An Accenture Federal Services Company; Cheyenne (WY); On-site; USD 28,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Help Desk Support representative to handle user inquiries across multiple applications as part of a customer-focused team. The role involves initial problem analysis, triage, and documenting incidents to ensure accurate contract information is maintained.

You will collect diagnostic data, liaise with clients and developers, and escalate more complex issues while working in a collaborative, team-oriented environment.

Qualifications

• HS Diploma
• 0-1 years of customer service and/or help desk experience.

Responsibilities

• Performs basic user-problem analyses for the help desk and assists with monitoring network management systems.
• Collects screenshots and data for troubleshooting and acts as liaison between client and developers.
• Performs initial problem analysis and escalates to next level support as needed.
• Coordinates efforts with staff and experts to resolve problems and logs requests for assistance.

Skills

Customer service

Help desk

Interpersonal communication

Active listening

Teamwork

Problem solving

Education

HS Diploma

Tools

Microsoft Office

Internet Explorer

Job description

ASM Research, An Accenture Federal Services Company is seeking a Help Desk Support representative to handle user inquiries across multiple applications as part of a customer-focused team. The role involves initial problem analysis, triage, and documenting incidents to ensure accurate contract information is maintained.

You will collect diagnostic data, liaise with clients and developers, and escalate more complex issues while working in a collaborative, team-oriented environment.