IT Field Technician: On‑Site & Remote Support Specialist

IronEdge Group, LTD; Albuquerque (NM); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Vision Insurance

AD&D Insurance

Short-Term and Long-Term Disability

Flexible Spending Account and Health­S

Flexible Time Off plus Holidays

Matching 401k

At IronEdge, great experiences!

Job summary

IronEdge is seeking an IT Field Technician to provide on-site and remote support for hardware, software, and network systems in the Albuquerque area. You will install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripherals, while keeping documentation up to date.

The ideal candidate is self-motivated, with strong problem-solving skills, excellent communication, and the ability to manage schedules and SLAs while collaborating with clients, vendors, and internal

Qualifications

• Basic knowledge of computer hardware, software and networking.
• Windows and macOS operating systems familiarity.
• Strong verbal and written communication skills.
• Ability to diagnose and troubleshoot common hardware/software problems.
• Excellent customer service and time-management skills.
• Willingness to travel to different locations with a valid driver's license.

Responsibilities

• Provide on-site and remote support for hardware, software, and networks.
• Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripherals.
• Maintain LAN/WAN, diagnose connectivity issues, and ensure network performance.
• Document service actions and IT inventory; support IT security updates.
• Train users on basic IT procedures and coordinate on-site visits as needed.

Skills

Hardware knowledge

Networking basics

Windows/macOS

Remote support

Customer service

Time management

Field troubleshooting

Job description

IronEdge is seeking an IT Field Technician to provide on-site and remote support for hardware, software, and network systems in the Albuquerque area. You will install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripherals, while keeping documentation up to date.

The ideal candidate is self-motivated, with strong problem-solving skills, excellent communication, and the ability to manage schedules and SLAs while collaborating with clients, vendors, and internal