IT Field Technician

IronEdge Group; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vision Insurance

AD&D Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Health Savings Account

Flexible Spending Account

Matching 401k

Job summary

IronEdge Group seeks a skilled IT Field Technician to deliver on-site and remote support for desktops, servers, routers, switches, and peripherals. You will install, configure, diagnose, and resolve issues while maintaining LAN/WAN environments and ensuring security updates and antivirus protection.

Travel to client sites and on-call duties may be required. The role emphasizes strong problem-solving, excellent communication, and the ability to manage multiple service requests with SLAs in mind.

Qualifications

• Basic knowledge of computer hardware, software, and networking.
• Strong verbal and written communication skills.
• Ability to diagnose and troubleshoot common hardware/software problems.
• Excellent customer service and time-management abilities.
• Familiarity with basic networking concepts (IP, DHCP, DNS).
• Ability to provide remote support via phone, email, or remote desktop tools.
• Willingness for emergency on-call duty and travel between locations.
• Successful completion of background checks and valid driver’s license with vehicle access.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripherals.
• Maintain LAN/WAN environments and diagnose connectivity issues.
• Provide end-user technical support and document service actions.
• Manage IT inventory and assist with security updates and antivirus protection.
• Train users on basic IT procedures; coordinate on-site visits with teams and vendors.

Skills

Basic hardware knowledge

Networking basics

Communication skills

Customer service

Time management

Problem solving

Remote support

On-call readiness

Travel readiness

Job description

(Open to applicants living within commuting distance of Albuquerque, NM.)

Job Description

We areseekinga skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners.The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance.Responsibilities include delivering technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection.Additionalduties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate willdemonstrateexcellent problem-solving skills,maintaincompliance with data protection standards,andmanagetheir schedule effectively to meet service-levelagreements and client expectations. This role requires flexibility, a proactive approach to learningnew technologies, and the ability to respond promptly to critical IT issues when needed.

Requirements

Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications.

Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner.

Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.

Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations.

The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting.

Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices.

Provide remote support to end-users or remote locations through phone,email, or remote desktop tools to diagnose and resolve issues,

Must be available for emergency on-call duty to address critical ITissues outside of regular business hours, if required.

Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources. This includes proficient appointment scheduling, task prioritization, route planning, time management, cross‑team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs.

All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.

This position requires travel to different locations, which requires a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.

Get to the EDGE—where Everyone Deserves Great Experiences!

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Witha great teamcomes great achievements andwe’reproud to share thatIronEdgehas been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

• IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Matching 401k