IT Field Technician

Ironedge-Group; Albuquerque (NM); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

AD&D insurance

Disability insurance

FSA/HSA

Job summary

IronEdge is seeking an IT Field Technician to provide on-site and remote support for hardware, software, and network systems. You will install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripheral devices.

The role involves maintaining LAN/WAN, diagnosing connectivity issues, and ensuring security with updates and antivirus protection. Ideal candidates will have strong problem-solving, scheduling, and communication skills, with willingness to travel to

Qualifications

• Basic knowledge of computer hardware, software, and networking enabled.
• Strong verbal and written communication skills are essential.
• Ability to diagnose and troubleshoot common hardware and software problems.
• Excellent customer service skills for end-user interactions.
• Ability to manage time efficiently and prioritize tasks in field settings.

Responsibilities

• Provide on-site and remote IT support for hardware, software, and networks.
• Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, printers, and scanners.
• Maintain LAN/WAN environments and diagnose connectivity issues.
• Document service actions and manage IT inventory; support IT security updates and antivirus protection.
• Coordinate with teams, clients, and vendors to resolve issues; travel to different locations as needed.

Skills

Basic hardware knowledge

Networking fundamentals

Troubleshooting skills

Customer service

Time management

Tools

Remote desktop tools

Windows/macOS support

LAN/WAN troubleshooting

Job description

IT Field Technician

(Open to applicants living within commuting distance of Albuquerque, NM.)

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Job Description

We areseekinga skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners.The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance.Responsibilities include delivering technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection.Additionalduties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate willdemonstrateexcellent problem-solving skills,maintaincompliance with data protection standards, andmanage their schedule effectively to meet service-levelagreements and client expectations. This role requires flexibility, a proactive approach to learningnew technologies, and the ability to respond promptly to critical IT issues when needed.

Requirements

• Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications.
• Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner.
• Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.
• Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations.
• The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting.
• Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices.
• Provide remote support to end-users or remote locations through phone,email, or remote desktop tools to diagnose and resolve issues,
• Must be available for emergency on-call duty to address critical ITissues outside of regular business hours, if required.
• Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources. This includes proficient appointment scheduling, task prioritization, route planning, time management, cross-team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs.
• All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
• This position requires travel to different locations, which requires a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.

Get to the EDGE—where Everyone Deserves Great Experiences!

IronEdgeis the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together toeliminatethe frustration companiesface withtechnology.As a service-centric company with a culture that always puts people first,IronEdgeis dedicated to providinga fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon thestrong foundationof teamwork, continuous learning, integrity,courageand ownership, guiding everything we do atIronEdge. Witha great teamcomes great achievements andwe’reproud to share thatIronEdgehas been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

Benefits

• IEG pays aportionof employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays
• Matching 401k
• At IEG, everyone deserves great experiences!

Salary Range

$40,000 to $54,000(Non-Exempt)