IT Field Technician – Maritime 24/7 Ops

G And H Towing Company; Galveston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

The IT Field Technician I at G And H Towing Company provides day-to-day technical support for 24/7 operations, aiding the vessel fleet and dispersed locations in Galveston. The role focuses on deploying, supporting, and maintaining IT hardware and applications essential to business operations, with occasional travel and after-hours work during outages.

You will troubleshoot hardware and software, enter incidents in the ticketing system, and help document processes while supporting end users and

Qualifications

• High school diploma or GED required; advanced degree preferred.
• Attention to detail and problem-solving skills.
• Excellent interpersonal skills.

Responsibilities

• Serve as the initial contact for support requests and log activities in the ticketing system.
• Support and troubleshoot hardware and network configurations.
• Support peripherals like printers, copiers, and cameras.
• Assist in installing IT equipment on tugboats and offices (lift 50 lbs).
• Provide end-user assistance and training.
• Develop and maintain IT documentation and inventory.

Skills

Communication

Problem-solving

Interpersonal skills

Time management

Team player

Customer service

Detail oriented

Education

Diploma/GED

Advanced degree preferred

Tools

Ticketing system

Driver's license

TWIC credential

Job description

The IT Field Technician I at G And H Towing Company provides day-to-day technical support for 24/7 operations, aiding the vessel fleet and dispersed locations in Galveston. The role focuses on deploying, supporting, and maintaining IT hardware and applications essential to business operations, with occasional travel and after-hours work during outages.

You will troubleshoot hardware and software, enter incidents in the ticketing system, and help document processes while supporting end users and