Bilingual IT Support Specialist – Desktop & Network

Jacintoport International; Houston (TX); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(K) Retirement Saving Plan w/ EMPlo

Medical, Dental & Vision insurance

Tuition Reimbursement

Life Insurance

Supplemental Medical Coverage

Paid Time Off

Parental Leave

Paid Holidays

Employee Assistance Program

Flexible Spending Accounts

Résumé du poste

Seaboard Marine is seeking an IT Help Desk/Support Technician in Houston to provide desktop and network support for employees across multiple sites, including outport facilities in Central America. The role requires troubleshooting, software/hardware installation, and coverage for nights and weekends.

Strong English skills and willingness to travel between terminal locations are essential. The candidate should have a 2-year IT-related degree or 3 years of IT experience, familiarity with Windows

Qualifications

• Two (2) years' college degree in IT or a minimum 3 years of relative Information Technology work experience
• Three (3) years of experience in Microsoft Windows XP or Windows 7
• Intermediate PC Knowledge
• Proficient with computer software and hardware installation, upgrades and repairs
• Proficiency at intermediate level of Microsoft applications
• Possess basic hand held computer, AS400 and typing experience
• Ability to communicate (read and write) effectively in English in a business environment
• Ability to communicate (speak, read, and write) effectively in English and Spanish at an intermediate to advanced level in a business environment
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7
• Ability to move across the different locations within the Terminal facilities in all weather conditions
• Ability to think logically and follow procedures and instructions
• Ability to analyze and solve problems in a constantly changing environment
• Self starter with ability to perform under pressure
• Excellent communications, analytical, problem solving, and time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job

Responsabilités

• Primarily responsible for providing desktop and network support to employees by identifying, troubleshooting and resolving technical problems
• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
• Provides technical support and training to domestic and outport facilities, including, but not limited to Honduras, Costa Rica, Nicaragua, and Guatemala
• Assists with Servers and LAN Operations
• Supports and troubleshoots problems with wireless infrastructure and wireless devices
• Insures proper data backups are performed
• Responds to telephone calls, e-mails and personnel requests for technical support
• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Other special projects as assigned by Management

Connaissances

Desktop & network troubleshooting

English communications

Hardware installation & repairs

Problem solving

Bilingual English/Spanish

Overtime willingness

Team collaboration

Formation

Two-year IT college/Associate degree

Outils

Windows XP/7

AS/400

Hand-held devices

Description du poste

Seaboard Marine is seeking an IT Help Desk/Support Technician in Houston to provide desktop and network support for employees across multiple sites, including outport facilities in Central America. The role requires troubleshooting, software/hardware installation, and coverage for nights and weekends.

Strong English skills and willingness to travel between terminal locations are essential. The candidate should have a 2-year IT-related degree or 3 years of IT experience, familiarity with Windows