Information Technology (IT) Technician 1

G And H Towing Company; Galveston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

The IT Field Technician I at G And H Towing Company provides day-to-day technical support for 24/7 operations, aiding the vessel fleet and dispersed locations in Galveston. The role focuses on deploying, supporting, and maintaining IT hardware and applications essential to business operations, with occasional travel and after-hours work during outages.

You will troubleshoot hardware and software, enter incidents in the ticketing system, and help document processes while supporting end users and

Qualifications

• High school diploma or GED required; advanced degree preferred.
• Attention to detail and problem-solving skills.
• Excellent interpersonal skills.

Responsibilities

• Serve as the initial contact for support requests and log activities in the ticketing system.
• Support and troubleshoot hardware and network configurations.
• Support peripherals like printers, copiers, and cameras.
• Assist in installing IT equipment on tugboats and offices (lift 50 lbs).
• Provide end-user assistance and training.
• Develop and maintain IT documentation and inventory.

Skills

Communication

Problem-solving

Interpersonal skills

Time management

Team player

Customer service

Detail oriented

Education

Diploma/GED

Advanced degree preferred

Tools

Ticketing system

Driver's license

TWIC credential

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Pelican Island Terminal, Galveston, TX, US

JOB SUMMARY

The IT Field Technician I is responsible for supporting the organization's 24/7 technology operations by delivering day-to-day technical support to all personnel and supporting IT initiatives, goals, and strategies. This position supports the vessel fleet and multi-geographically dispersed locations. A candidate may be required to travel and perform duties beyond regular working hours to support 24/7 operations during critical or planned outages. This position heavily focuses on deploying, supporting, and maintaining IT hardware and applications crucial to business operations.

KEY INTERACTIONS

G&H Mariners, G&H Employees, G&H Executive Leadership, and 3 rd party vendors

JOB RESPONSIBILITIES

• Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests per departmental standards.
• Support and troubleshoot hardware and network (configuration, support, and fine-tuning).
• Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras
• Support and troubleshoot mainstream and proprietary software.
• Develop/maintain accurate departmental documentation and helpful reference materials for users
• Assist in the compilation/maintenance of an accurate inventory of hardware and software
• Assist in installing IT equipment on new tugboats or tugboat reallocations (ability to lift 50 lbs.)
• Assist in installing IT equipment in new offices or office relocations (ability to lift 50 lbs.)
• Provide end-user assistance and training
• Perform research and testing and provide feedback on new technologies

EDUCATION & EXPERIENCE

• A Highschooldiploma or GEDisrequired; an advanced degreeispreferred; extensive experience may be considered in lieu of education
• Attention to detail and problem-solving skills
• Excellentinterpersonalskills
• Five (5) or more years of experience in technical support working as part of a corporate IT support team using a ticketing system
• Preferred certification(s): Comp TIA A+, Network+, Security+, Microsoft Fundamentals

REQUIRED LICENSURE & CERTIFICATIONS

• Requires an active and valid Texas driver's license
• Requires the ability to obtain a TWIC (Transportation Worker Identification Credential) card

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• Ability to continuously communicate effectively and professionally
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to understand and execute complex oral and written instruction
• Ability to work independently with minimal or no guidance
• Excellent written and verbal communication skills
• Interpersonal skills, including self-awareness and the ability to deal professionally with others and always make professional judgments
• Must be service-oriented and customer-centric to all internal and external customers
• Must be a team player and support the mission, vision, and goals of G&H Towing and the department
• Proven ability to troubleshoot, test resolutions, and elevate common issues
• Proven analytical and problem-solving skills
• Strong communication, organizational, analytical, time management, problem-solving, and planning skills

WORKING CONDITIONS

• Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing particular tasks or assignments
• Out-of-regional travel may be required to attend training, seminars, or work-related events
• Work will be performed in the office or remote tugboat/office setting.

SPECIAL PROJECTS

• Assist the management and or executive team when requested to complete special projects and complete allassignments within a negotiated time frame established by the department manager
• Completion of other duties as assigned by the department manager as they relate to the program and position

BEHAVIORAL COMPETENCIES

Time Management

• The candidate is comfortable with goal setting and working in a team setting
• Excellent time management skills and ability to multi-task and prioritize work

Teamwork

• The candidate isautonomous, self-motivated to complete work-related tasks and solve problems, reliable, customerserviceoriented,andintrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
• Candidateshouldbecomfortableworkingautonomouslyand as a team while always maintaining professionalism
• The candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding resolving issues.
• Candidate must be able to understand and act upon verbal direction or explanation of support need
• Candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provideresolutiontoneedsorproblems.
• Candidate will be proactive, working cross-functionally as needed to provide answers and solutions

ESSENTIAL JOB-RELATED PHYSICAL & MENTAL REQUIREMENTS

Physical:

• Ability to ascend and descend stairs
• Ability to bend, twist, kneel, stoop, and or reach for items
• Ability to detect and write effectively
• Ability to handle objects