On-Call IT Desktop Support - Flexible Hours

City of Galveston; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

The City of Galveston is seeking an IT Help Desk Specialist to serve as the first point of contact for City staff, providing hardware/software troubleshooting via email, phone, remotely or in-person. You will diagnose problems, support network connectivity, and maintain logs and inventories.

You will also help with IT policies, report generation, and special projects, with occasional travel to locations requiring hands-on support; on-call after hours is required monthly.

Qualifications

• Associate degree in computer science or related field; two years’ IT desktop support experience.
• Or an equivalent combination of education and experience.
• Valid Texas driver’s license (may be required for travel).
• CJIS and TLETS certifications.

Responsibilities

• Responds to end-user requests; troubleshoots hardware or software issues.
• Diagnoses and resolves network connectivity problems.
• Maintains logs of all help desk interactions and documents resolutions.
• Travels to locations to address issues not solvable remotely.
• Explains IT policies, creates reports, and supports IT procedures.
• Maintains equipment inventories and technical documentation.
• On-call after hours at least once a month and supports flexible scheduling.

Education

Associate Degree in Computer Science or related field

Equivalent combination of education and experience

Tools

Windows OS

IT Help Desk ticketing system

Printer/Scanner setup

Networking basics

CJIS certification

TLETS certification

Job description

The City of Galveston is seeking an IT Help Desk Specialist to serve as the first point of contact for City staff, providing hardware/software troubleshooting via email, phone, remotely or in-person. You will diagnose problems, support network connectivity, and maintain logs and inventories.

You will also help with IT policies, report generation, and special projects, with occasional travel to locations requiring hands-on support; on-call after hours is required monthly.